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At Mixdealers, we stand behind our mixing and mastering services. If you’re not completely satisfied with your project, we offer a straightforward refund policy.

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Refund Eligibility

You’re eligible for a refund if:
  • ✓ Refunds are available within 14 days of service completion
  • ✓ You must have used all included revisions
  • ✓ The project meets our initial specifications
  • ✓ Service fees are fully refundable if work hasn’t begun

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Refund Process

To request a refund, follow these steps:
  1. Contact our support team – Email support@mixdealers.com with your request
  2. Provide details – Include your order ID and reason for refund
  3. Wait for review – We’ll review your request within 2-3 business days
  4. Receive refund – If approved, refunds are processed within 5-7 business days

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Non-Refundable Items

The following are not eligible for refunds:
  • Rush delivery fees (expedited processing charges)
  • Additional revision packages purchased separately
  • Services already completed and delivered
  • Work-in-progress projects past the revision period

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Alternative Solutions

Before requesting a refund, we’d love to make things right. We offer unlimited revisions to ensure you’re happy with the final product. Our team is committed to delivering radio-ready sound that exceeds your expectations. If you have concerns about your project:
  • Request additional revisions at no charge
  • Schedule a consultation to discuss adjustments
  • Ask for a second opinion from another engineer

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Questions?

If you have any questions about our refund policy or want to discuss your project, please reach out to us at support@mixdealers.com. We’re here to help and committed to your satisfaction.